FAQ
It means following a more targeted approach in allocating annual government subsidies to the most deserving households, with the aim of rationalizing consumption, raising the efficiency of government spending and enhancing the social safety net. In the current approach, electricity subsidies were extended to all electricity consumers in Oman without any distinction between citizens and non-citizens and remained unchanged regardless of the variant living standards of citizens.
- • To channel the support to the most eligible households.
- • To enhance the social safety net system.
- • To achieve financial sustainability.
- • To promote a culture of rational consumption and raise the efficiency of government spending.
- • To encourage the use of other energy alternatives such as solar energy and reduce dependence on gas and mitigate pollution.
- • To encourage the private sector investments, promote competition to improve the provided services.
Yes, a new tariff for electricity consumption will be applied to all consumer categories, starting from January 1, 2021.
- The tariff for the residential category is devised as follows:
- Citizen account tariff
- Resident tariff and additional citizen accounts
| Non-residential category in 2021 |
| Category | Threshold (kWh/month) | Tariff (Bz/kWh) |
| Large customers | - | Cost-reflective tariff |
| Non-residential category | Winter tariff
(from 1 January to 30 April and from 1 October to 31 December) | 21 |
Summer tariff
(from 1 May to 30 September) | 29 |
| Agricultural and fisheries activities | 0 - 3000 | 12 |
| 3001 - 6000 | 16 |
| More than 6000 | 24 |
| Residential Category in 2021 |
| Category | Threshold (kWh/month) | Tariff (Bz/kW) |
| Citizen account | 0 - 2000 | 15 |
| 2001 - 4000 | 20 |
| More than 4000 | 30 |
| resident and additional accounts | 0 - 500 | 20 |
| 501 - 1500 | 25 |
| More than 1500 | 30 |
- The tables below illustrate the expected impact on bills based on the quantity of consumed units:
- Electricity Bill:
Current bill
(OMR) | Citizen Account Tariff bill at the time of implementing the new tariff for 2021
(OMR) | Resident Tariff Bill and the additional accounts at the time of implementing the new tariff for 2021
(OMR) |
| 15 | 22.5 | 35 |
| 30 | 50 | 80 |
| 45 | 70 | 110 |
The category of major consumers includes all customers from non-residential categories that consume more than 100 MWh per year (or during 12 consecutive months)
All you have to do is update your data for all electricity accounts that you own in the company's licensing areas through the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx ) or the nearest Sanad services center, as The system automatically determines the accounts associated with your civil number and secures the application of the electricity account tariff for two accounts owned by any Omani citizen, and then excludes any additional accounts from benefiting from the citizen’s account tariff.
- If you are Omani and have a maximum of one or two residential accounts in electricity, you must do the following steps:
- Update your data and present the required documents (civil ID card, electricity accounts details, Mulkia, or Tenancy Agreement) by visiting the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx ) or the nearest sanad center for services
It depends on the type of request, for more details about that (click here) https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx
Yes, and to ensure that you get the correct electricity tariff and serve you better, you will have to take the initiative to update your data via the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx ) or the nearest Sanad service center.
- After you provide the required documents from you (civil ID card – Mulkia - or Tenancy Agreement ... etc.) with the company, MZEC will update your data as follows:
- If you send your request from 10 to 30 during the month, your data will be updated in the next month's bill.
- • If you send your request after the (30) date, your data will be update in the Bill of after next month
- • You will be notified by SMS upon completion of updating the data
- • The new system has allowed a six months’ period, ending on June 30, 2021, for customers to update their data following the implementation of the new tariff. However, we advise the customers to update their data as soon as possible so that they can benefit from the Citizen Account Tariff.
- • The Citizen Account Tariff will be applied retroactively to the customer who updated his data between January 1, 2021 and June 30, 2021, but only for two accounts.
- • If the customer updates data after June 30, 2021; he will not benefit from the retroactive calculation of the Citizen Account Tariff. This Citizen Account Tariff will only reflect on customer bill in the month following the date of data update.
- • When you submit the required documents (civil status card - Mulkia - or Tenancy Agreement ... etc.) via the available data update channels (the company's website https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx or closer Sanad Center for Services), your data will be updated within a period not exceeding one month.
- • You may get the previous tariff in the following month, even after you have submitted the necessary documents to update your data, in the event that you update your data at the time that the system processes the necessary billing.
- • As soon as your data appears in the system after the update, the tariff will be modified and the value of the bills will be corrected as of the date you submit the relevant data.
- • When you submit the required documents (civil status card - Mulkia - or Tenancy Agreement ... etc.) via the available data update channels (the company's website https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx or closer Sanad Center for Services), your data will be updated within a period not exceeding one month.
- • You may get the previous tariff in the following month, even after you have submitted the necessary documents to update your data, in the event that you update your data at the time that the system processes the necessary billing.
- • As soon as your data appears in the system after the update, the tariff will be modified and the value of the bills will be corrected as of the date you submit the relevant data.
- You can know the applicable tariff applied to each of your electricity accounts by one of the following ways:
- • Electricity bill, where the bill will indicate the applicable tariff
- • Visit the website of Mazoon Electricity Company: https://mzec.nama.om/en-us/Pages/tarifftype.aspx
Electricity meters will be changed for the category of Large Customers who are subject to the cost-reflective tariff. The new meters will be able to calculate electricity consumption and send it automatically to the service provider for the purpose of calculating the value of the monthly bill.
In the case of buying or renting a house or apartment, update your information via the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx )or the nearest service center and provide us with updated information on the ownership of the premises. Note that the electricity account will be subject to the eligibility to be included in the citizen's account tariff once the information is updated in the company's systems.
- • By comparing your electricity consumption in the previous year and applying that to the expected tariff, and you will see the difference between the two methods of calculation.
- • Or use of the depreciation calculator, which allows you to compare the value of the bills for a previous period with the current month, available on the company's website: https://mzec.nama.om/en-us/Pages/home.aspx
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• If you have a prepaid standalone meter: The new electricity tariff will be included in the first token that you purchase after applying the new tariff. The length of this token will range between 40 and 80 digits, once you enter the token in the prepayment meter (or the main display unit), the meter will update the tariff on the meter.
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• And if you have a prepaid smart meter: Tariffs can be transferred directly to the meter from the central system without the involvement of the customer.
You can take a look at the Energy-Saving Home Guide from the (Yaseer) program at (https://apsr.om/pdfs/ee/guide-en.pdf). The guide provides valuable tips on choosing high-efficiency electrical appliances, in addition to a number of solutions that help households to save energy and ultimately make more savings on their electricity bills.
- • Visiting the company's websites: https://mzec.nama.om/en-us/Pages/home.aspx
- • Calling the company's contact center: 80077771
Examples of changes in electricity bills for customers according to the new tariff
The Citizen Account Tariff is applicable only to Omani citizens up to a maximum of two accounts; thus, residents are not entitled to the Citizen Account Tariff. The Resident (and additional accounts) Tariff will be applied once the tenant’s data are updated with the service provider.
- • All Omani citizens will be entitled to benefit from the Citizen Account Tariff for two accounts as a maximum.
- • If you live in a rented premises, contact the service provider to update your information. A copy of the lease contract approved by the municipality should be submitted; so that you can benefit from the Citizen Account Tariff.
If you are renting the premises, you should initiate the registration of the electricity account for the premises in your name, in order to ensure that you benefit from the citizen's account tariff. You will be required to provide a lease contract approved by the municipality, and update your data via the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx ) or the nearest Sanad service center.
In order for the service provider to apply the Citizens Account Tariff, you will first be required to submit a lease agreement approved by the municipality, following which the service provider will register the electricity account under your name.
All you have to do is update the electricity accounts data via the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx ) or the nearest Sanad service center
- • If you have two electricity accounts linked to your civil number, the citizen account tariff will be applied automatically to these two accounts.
- • If you have more than two accounts linked to your civil number, the citizen’s account tariff will be automatically applied to only two of them, while the resident’s tariff and additional accounts will be applied to your third account.
All you have to do is update the electricity accounts data via the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx ) or the nearest Sanad service center
Eligibility for Citizen Account Tariff, in such a case, depends on tenants; if the premises are leased to a resident with a lease agreement under his or her name, the Resident and Additional Accounts Tariff shall apply. However, if the premises are leased to an Omani citizen under a lease agreement, the Citizen Account Tariff shall apply.
Yes, as long as you only have two accounts, and in order to benefit from the citizen's account tariff for two accounts that you own, you can conclude a lease contract with your relative and document it with the municipality, and after completing this step, update your data via the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx) or the nearest Sanad services center
- • All Omani citizens are entitled to benefit from a citizen's account tariff for two accounts, as a maximum.
- • If you live in a leased property, update your information via the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx) or the nearest service center, bringing with you a copy of a lease contract approved by the municipality as the tenant of this property, to benefit from the citizen's account tariff.
The account must be registered with a single civil number to benefit from the citizen’s account tariff, and if the electricity account is registered with two different names, the eligibility criteria will not be applied to it, and in this case the property owners can agree on the individual whose name the electricity account will be registered to update his data via the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx ) Or the nearest Sanad center for services in order to benefit from the citizen's account tariff that will be applied to two accounts owned by that individual.
If you want to change the accounts to which the citizen's account tariff is applied, then he must initiate updating your data via the company's website (https://mzec.nama.om/en-us/Pages/CustomerInfo.aspx) or the nearest Sanad service center, provided that he remains beneficiaries of the citizen's account tariff for two accounts only.
- • Once you choose one of your accounts to be the one that benefits from the Citizen Account Tariff, you can’t change it until 12 months have passed.
- • However, if you are changing your key data (such as the ownership of the premises or the lease agreement), you are allowed to choose the two accounts that will benefit from the Citizen Account Tariff.
The tariff regulations stipulate that resident owners or tenants are not entitled to benefit from the Citizen Account Tariff for electricity accounts, and the Resident and Additional Accounts Tariff shall apply to their accounts.
- • The customers, who update their information with the company, can apply for the National Subsidy Tariff starting from the fourth of the next month. For example
- • A customer updated his data on company website on 10th of the month, the company takes maximum of 10 days to update the information (20th of the month).
- • On the 1st of the next month the company sends data to the central system
- • On the fourth of the next month, data uploaded on the National Subsidy System and will be ready for update.
- • This means that customers updating their information after the 20th of the month, will only see their updated information after 50 days on the National Subsidy System.
- • There is no backdated protection for the customer with National Subsidy.
- • The new tariffs will apply from the date the information received from the National Subsidy System.