FAQ

Q1. How do I request for an extension of an electric power supply?

A1. Through filing out a request form for an extension of electric power supply available at your nearest Mazoon Customer Care Center or Sanad Center. And you will be required to provide the following documents:

.Copy of ID
.Copy of Mulkiya, krooki
.Drawings of the proposed premises approved by the municipality

Q2: In case the meter read is delayed (more than a month), Am I going to get my bill on one month slabs calculation?

A2: No. In this case, the calculation will be based on consumption days, example ( a reading for two months will incur a calculation of 6000 KWs for 10 Baiza, and so on. Therefore, first slab of 10 Baisa will be extended depending on the number of days the read was.

Q3: How can I know electricity consumption?

A3: by taking a meter read and comparing it with the last read in your previous bill

Q4. How do I make sure that the bill reading is actual?

A3: you can compare the reading shown in your bill with the reading available at your premise's meter. The current reading from the meter should be slightly higher than the previous one. If you noticed a high variation between the two readings, please contact us on 80077771

Q5: What is the main reason that leads to higher consumption value and why customers complain in the summer rather than the rest of the year?

A5: Consumption value increases when the use of appliances that consumes more energy increases, notably air conditioners. Therefore, it's advised to control your consumption during the summer and follow the efficient use of electricity tips (hyperlink to effecint use of electricity page)

Q6: In the case of delayed recording of meter reading for any reason; for example, due to Eid vacation and I receive a bill for 40 days, how is this treated?

A6: the calculation is based on consumption days. For 40 days, the first tariff slab will be extended to 4000 for 10 Baisa etc. You can also pay part of the bill and carry over the remainder to the next month whose bill will be for 20 days and low compared to the previous bill.

Q7: Will arrears accumulation result in power outage?

A7: normally, we remind the customers several times to pay the electricity bill on time via he bill, text message or a phone. In case there is a difficulty of pay your electricity bill, you can contact us on 80077771 and discuss the payment options available including installments. You may look into our Late Payement Code of Practice

Q8: How can I guarantee my rights and ensure quality of bills that reach me?

A8: you can do that through several ways. First, you should register your mobile number with the company so you will be contacted if we couldn't get actual reading, The company is currently putting a reading card at each meter on which meter reader records the meter reading in both, our system and the reading card. This enables you to compare the reading recorded in the bill with that on the card.

Q9: What should I do if I received a power disconnection warning or an estimate bill while am outside home; for example, on vacation?

A9: You can contact the company through the call center and the company will consider that.

Q10. What should I do if I observed that the meter reading is irregular?

A10: by taking a meter read and comparing it with the last read in your previous bill

Q11: In fact, I have doubt about my meter accuracy; what should I do?

A11: You can request meter test for OMR 10/=. We will visit the property and do the test. If the meter is not working/accurate, we will replace the meter and return your meter test fees.

Q12: If I am convinced with the bill, but having difficulty in paying it, what should I do?

A12: You can pay it in several instalments during 60 days. In case you need more time to make a payment, contact us and we will help You can also request a flat payment option that will help you manage your electricity budget by paying a fixed monthly amount based on your average consumption per year.

The meter test shows that the meter is working properly. In this case, the OMR 10/- meter test fee is non-refundable. We advise the customer to review their property consumption to ensure that they are following efficient use of electricity
The meter test shows that the meter is defected. The meter test fee of OMR 10/- will be refunded and MZEC will replace the meter (given that it is not due to tampering of the meter by the customer).
I have more questions. Where can I find answers? Connect with us; we are here to help you! If you would like more information, our team is ready to give your prompt and useful advice. Just call our Call Center 80077771

fqa

Q1. How do I request for an extension of an electric power supply?

Q2: In case the meter read is delayed (more than a month), Am I going to get my bill on one month slabs calculation?

Q3: How can I know electricity consumption?

Q4. How do I make sure that the bill reading is actual?

Q5: What is the main reason that leads to higher consumption value and why customers complain in the summer rather than the rest of the year?

Q6: In the case of delayed recording of meter reading for any reason; for example, due to Eid vacation and I receive a bill for 40 days, how is this treated?

Q7: Will arrears accumulation result in power outage?

Q8: How can I guarantee my rights and ensure quality of bills that reach me?

Q9: What should I do if I received a power disconnection warning or an estimate bill while am outside home; for example, on vacation?

Q10. What should I do if I observed that the meter reading is irregular?

Q11: In fact, I have doubt about my meter accuracy; what should I do?

Q12: If I am convinced with the bill, but having difficulty in paying it, what should I do?

Q13: In the case of any other inquiries, where should I go?

Q14: How can I reduce the value of the bill?

Q15. How do I contact Mazoon Electricity?

Q16. How do you apply for a new connection?

Q17: Despite all that has been explained, I think that the bill includes a mistake, what should I do?

Q18. What is the process for requesting a meter reading? What are the possible results of the reading?

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