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Complaint Enquiry​​

​​​​​​​​​​​​​​​​​We are trying our best to provide the services as promised, however, there are sometimes where things do not go as you wish, in case you are not happy with the service provided to you, or have any objection or comment to our services, you can contact us on 80077771 to resolve the issue. If the issue requires routing it to concerned department, then we will file a complaint and will follow it up till complete.  

We normally take 10 working days to resolve your complaint; however, we will let you know if it requires further time.

You may look at our Customer Complaints Handling Procedures (CCHP)  approved by Authority of Electricity Regulation (AER)